Refund & Exchange Policy

Products may only be exchanged or refunded if they are received damaged, defective, or if the wrong product was delivered.

Once the order has been delivered and the product is found to be in good condition, it is strictly non-refundable and non-exchangeable due to the nature of the product.

If you receive a damaged, defective, or incorrect product, please contact us at capbrewcoffee@gmail.com within 3 days of receiving your order.

Damaged in Transit / Defective Products

If your product is damaged during transit, has a major defect, or you received the wrong product, you are entitled to submit a claim.

Minor differences in packaging, printing, colour, or appearance that do not affect the quality or usability of the product are not considered defects.

How to Enter a Claim

Please contact us within 3 days after receiving your order and provide:

• Your order number
• A description of the issue
• Clear photos of the damaged or defective product
• Photos of the outer packaging and shipping parcel, where applicable

Our team will review your claim and may request additional information or photos to verify the issue.

If the claim is approved, the faulty or incorrect product may need to be returned before a replacement is sent, subject to availability.

If a replacement is unavailable, we will provide a full refund for the affected product.

For approved claims involving damaged, defective, or incorrect products, we will cover the reasonable return shipping costs. In the case of a full refund, the original shipping cost will also be refunded.

We are not responsible for any payment gateway processing fees that may have been charged during the original transaction.

Important

Refunds or exchanges will not be provided for:

• Change of mind
• Incorrect flavour or product selection made by the customer
• Products that have been opened, consumed, or used
• Products damaged after delivery due to improper storage or handling
• Claims submitted more than 3 days after delivery
• Minor packaging or cosmetic differences that do not affect product quality

All refund and exchange requests are subject to review and approval by CAPBREW.